Capel Rugs received a Best of Houzz 2015 Award for customer satisfaction from Houzz, a leading online platform for home-remodeling/design ideas and sourcing. Each year, the Best of Houzz title is awarded to outstanding members of the home-improvement industry for design and customer satisfaction. This year, more than 25 million monthly unique users from the Houzz community participated in the nomination process, with winners selected from among more than 500,000 designers, contractors, remodeling companies, product sources, and other professionals who are active on the website.
Customer-satisfaction honors are determined using a variety of factors, including the number and quality of client reviews that a professional received in 2014. Winners receive a Best of Houzz 2015 badge for inclusion on their site profiles as a tangible demonstration of commitment to excellence.
Cameron Capel, vice president of national accounts for Capel Rugs, says, “We are thrilled to receive this prestigious award. Customer service has always been a cornerstone of our business, and to earn this recognition, which is based on direct feedback from homeowners and other Houzz users, is especially gratifying.”