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AMD Direct Inc. Hires Ken Love as Product Information and Training Specialist

AMD Direct Inc. Hires Ken Love as Product Information and Training Specialist

HUNTINGTON BEACH, CA – AMD Direct Inc. has hired Ken Love as product information and training specialist. Love brings 38 years of experience from his beginnings as a stock boy/gas log installer to the owner of multi-location retail stores. The past 14 years he has served as an independent rep.

Love has represented Firegear and Summerset for 14 and eight years, respectively. He will continue to serve Firegear and Summerset in the midwest markets.
In his new role, Love will be responsible for the day-to-day operation of the organization’s Tech Support Team for all AMD Direct brands, guiding the Customer Service Team/Tech Support Team and Independent Sales Reps to ensure effective quick and permanent solutions for customer issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

● Develop Tech/Troubleshooting Training Program Modules for each AMD Inc. brand (including video, PowerPoint, Written Documents). Develop the outlines and provide guidance - Marketing will handle the development of all materials.
● Direct and coordinate ongoing Tech/Troubleshooting training of the Customer Service team. This will require a schedule and travel to Huntington Beach, CA. Coordination will need to be made with AMD Direct Inc, Operations Manager
● Direct and coordinate ongoing Tech/Troubleshooting training of the Independent Sales Team – Class to be held at various tradeshows, including HNA (Louisville, KY) and HPB Expo. Other locations as deemed necessary.
● Direct and coordinate ongoing Tech/Troubleshooting training of the Distributor’s Customer Service/Sales Team. This will require a schedule and travel to various locations. Coordination will need to be made with each Distributors ownership. Ideally these can be held in conjunction with Distributor-Dealer Events. Ideally you would be certifying a Train the Trainer program to which the Distributor can manage their own Customer Service/Tech Support field concerns.
● Assist in developing on-line Tech Support Log for tracking of calls/issues. Regularly analyze and review logs to determine if problems are imminent and develop solutions before, they occur
● Analyze situations and determine resources needed to solve them
● Follow up with customers to gauge their satisfactions with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions

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