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STORIS 9.10 - Continuity of the Connected Customer

STORIS 9.10 - Continuity of the Connected Customer

MT ARLINGTON, NJ- STORIS’ latest release, 9.10, delivers enhanced Customer Profiles, Open Order Management, and Logistical Scheduling related to a single, unified customer. STORIS’ Unified Commerce Solution centralizes customer relationship management across in-store technology and a retailer’s website.

In 9.10, customer data fields can now track alternate names, contact details, phone numbers, and a person’s associated business in their customer profile. For retailers that may have accumulated duplicated customer profiles over the years, they can merge these records to manage that customer as one account. The ability to search for a customer profile based on these expanded data points has also been added to 9.10. This enables sales associates to easily identify customers in the database and build relationships, including family members or alternate persons shopping as a household.

Additionally, STORIS processes have been enhanced to manage Open Orders on a customer account and streamline delivery fulfillment. A new pop-up alert automatically notifies a sales associate if a customer they are working with has other open sales orders. From there, an enhancement to Logistical Scheduling can manage the open orders associated with one customer to minimize deliveries. This is an efficiency gain for the retailer and convenience win for the customer. Retailers can manage multiple open order types including new sales, service orders, returns, and exchanges.

Angie Gerdes, president of the Gardner Mill Company and STORIS 9.10 beta tester noted, “Our team appreciates the new management around open orders. It is a critical feature for our daily operations. We look forward to the many enhancements in each STORIS release that help us run our business better, especially since the changes are influenced by the voice of STORIS’ retailers.”

In fact, Anthony Urciuoli, Director of the STORIS Product Management Board, reported that, “70% of the
enhancements to 9.10 came from ideas submitted to STORIS’ Product Suggestion portal that received a high retailer consensus of value. Being able to deliver on those ideas for our retailers is rewarding to our development team.”

Other STORIS enhancements cross various feature sets but have the same end goal of increasing efficiency and productivity. One simple yet impactful change is the “Search for a Product” window. It automatically starts a search when a product entry code is not recognized. Additionally, Special Order Product lines can now be cloned and edited on an order for quick purchasing of multiple line item orders.

From a reporting standpoint, a new report in 9.10 easily allows STORIS Administrators to review user and user group security settings. This report can be run for different modules and processes in STORIS. This is especially helpful as STORIS retailers expand their use of STORIS’ Unified Commerce Solutions and need to modify user securities. Finally, reports for End of Day and End of Month can be auto-scheduled for designated users to receive the reports in STORIS Messenger, streamlining report distribution.

Rich Mitton, Information Technology Director for Mathis Brothers, commented on his experience as a 9.10 beta tester. “Our team enjoys working with the STORIS team. They conducted the upgrade so smoothly that our team didn’t notice an interruption. In 9.10, more processes also became touch optimized for our mobile POS users. This and the overall process efficiency enhancements create a great end user experience which translates directly to our customers.”

STORIS 9.10 is available for general release to all STORIS clients. Interested retailers can visit STORIS.com or call 1.888.4.STORIS to schedule a web demonstration at their convenience. Additionally, 9.10 will be demonstrated at the next Las Vegas Market starting July 28, 2018. STORIS shows in the Home Furnishings Association’s Retailer Resource Center, B-1050.

www.storis.com

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